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Desksite Support Engineer

Job Title: Desksite Support Engineer
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 181298_1518081286
Contact Name: Maricris Fermin
Contact Email: rachel.lee@peoplebank.asia
Job Published: February 08, 2018 17:14

Job Description

Job description:

The engineer will be responsible to manage and support the day to day operation incidents and tasks.

Role Responsibilities

  • Resolve escalated support issues from Level 1 Helpdesk
  • Diagnose and repair problems to the client's desktops & laptops via the phone, email and remote tools or in person at the user's location
  • Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems
  • Updating of status on the tickets assigned and closure of completed cases.
  • Provisioning of IT equipment for new joiners.
  • Carry out equipment checks (including AV equipment) to ensure that these are functional
  • Update of documentation and processes to ensure that they are up to date
  • Support for VIP users
  • Assist Team Lead in any assigned tasks

Qualifications Requirements

  • 1+ years of relevant experience or equivalent combination of education and work experience
  • Diploma in IT related field
  • Min 1 year of desktop support experience
  • Excellent communication skills
  • The ability to work in a team environment and commit to a flexible work schedule

Preferences

  • Exposure to troubleshooting and deploying Windows 7 / Win 10, Exchange and basic network troubleshooting
  • Previous experience troubleshooting desktop, printer and notebook issues
  • Very strong user and support of MSOffice
  • Experience in supporting VIP users will be an advantage
  • Support mobile devices
  • ITIL Certification