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Desktop Engineer

Job Title: Desktop Engineer
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 214238_1626350063
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: July 15, 2021 19:54

Job Description

Desktop Engineer
  • 6 months contract with a possibility of conversion depending on performance
  • Work location: Central
  • Ideally immediate starter
Our Client
  • MNC IT services company
The Opportunity
  • A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
  • Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
  • Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
  • IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
  • Enhanced support for VIP users including 7x24 on-call support
  • Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
  • Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
  • Asset management support for end user devices by following defined processes
  • Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
  • Onsite support for events such as trade shows or special meetings
  • Regular checks for IT Room devices and Meeting Room equipment when required
  • Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting
Your Background
  • 5 years of desk-side support experience (MNC support experience and VIP support experience preferred)
  • Experience in using ServiceNow is preferred
  • Good desk side support technical skills and basic infrastructure knowledge
  • Good communication and coordination skills
  • Basic English reading/writing/speaking skills (for non-English speaking countries); Fluent English in both writing and speaking (for English speaking countries)
  • Be polite, patient, helpful
  • Have a good sense of service mindset
  • Have a good capacity of adaptability
  • Willing to work overtime when required.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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