Desktop Engineer
- 12 months contract with extension
- Hybrid working arrangement
Our Client
- Our client is one of the leading IT enterprise cloud computing company
- Ranked as Fortune "100 Best Companies to work for"
The Opportunity
We are looking for talented IT support individuals to provide global enterprise support to internal employees through various intake channels including phone, chat, tickets, and face-to-face support at Techbars. In this role, analysts will provide global support by troubleshooting, diagnosing, installing, and configuring a variety of hardware and software. Techforce Analysts exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems.
Technical
- Hardware and software troubleshooting for laptops (Apple, Dell, and HP), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging.
- Troubleshoot, diagnose and resolve connectivity issues and work with Network partner teams as needed
- Troubleshoot, diagnose and resolve a variety of client, mobile, and cloud applications
- Proficient in Active Directory users and computers administration
- User and administration of various operating systems (macOS/iOS, Android, Windows, and Linux Ubuntu)
- Access management requests
- Assist with IT-related project work as assigned
Problem Solving
- Solve complex incidents by applying known documented solutions and processes
- Ability to work issues to completion with minimal direct supervision.
Adaptability
- Perform all tasks related to the day-to-day operations
- Work in a fast-paced environment, focusing on customer success and driving issues to resolution across several support channels: phone support, chat support, case support, local or face to face support
- Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
- Adapt quickly to new technology and business requirements in a dynamic global environment
- Attend and complete all team training and seek work with others to expand skillset
Customer Service
- Utilize attentive listening to understand the needs of the customer and empathize with them
Communication and collaboration
- Communicate with different audiences, regardless of technical understanding, across several communication mediums/channels to include but not limited to: instant messaging, emails, video conferencing, or face to face support
- Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
- Contribute to ensuring content accuracy and updating internal and customer support documentation as needed
- Partner with the team and business partners to learn new skills, ask for help, and escalate as needed.
Detail Oriented
- Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
- Follow all support documentation and standard operating procedures
Your Background
- Excellent verbal and written technical documentation skills
- Strong team player with service-oriented attitude and customer focus
- Strong research and problem solving abilities are required
- Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
- BA/BS Degree in relevant technology-focused degree or 2+ years of experience in a desktop support function in a medium to a large enterprise environment
- Ability to balance multiple needs/tasks across various audiences
- Understanding of business processes and ability to translate business requirements
- Strong verbal and written communication and documentation
- Strong team player with customer success focused mindset
- Strong troubleshooting and problem-solving abilities
- Strong adaptability to change
- Must be self-motivated and able to work in a fast-paced environment
Preferred Skills:
- Advanced knowledge of Microsoft Windows OS and MacOS
- Working knowledge of Linux, iOS, and Android
- Experience with computer imaging and maintenance solutions (SCCM/JAMF)
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
