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Desktop Engineer

Job Title: Desktop Engineer
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 237472_1631864116
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: September 17, 2021 15:35

Job Description

Desktop Engineer

  • 12 months contract with extension
  • Hybrid working arrangement

Our Client

  • Our client is one of the leading IT enterprise cloud computing company
  • Ranked as Fortune "100 Best Companies to work for"

The Opportunity

  • Respond promptly to escalations for technical support.
  • Install, configure and troubleshoot hardware including: laptops, workstations and mobile devices.
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Manage repairs of asses with our vendors
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Drive quality and adherence to best practices within the team, including delegating low complexity work to the helpdesk

Your Background

  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.