Desktop Support Analyst

Job Title: Desktop Support Analyst
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 197148_1565058429
Contact Name: Neha Sharma
Contact Email:
Job Published: August 06, 2019 10:27

Job Description

  • Global client
  • Multicultural environment


  • At least 3 years as a systems administrator
  • Experience in providing Desktop Support to users
  • Knowledge to the following systems is a must : Microsoft MCSA Windows10 and MCSA Windows2012
  • A plus to be familiar with: Citrix Xenapp/Xendesktop, Lotus Notes, Exchange/Skype, SCCM and SQL, knowledge in Linux/Unix
  • Knowledge on Network and Storage is key
  • Awareness and exposure to change management methodologies and best practices.
  • Awareness and exposure to systems development practices and methodologies.


  • Provide technical and functional support to all end users and the other departments such as IT, Finance, HR, etc
  • Investigate the issues/requests raised by researching for similar cases, learning the data model and checking the data and service logs
  • Document and report provided solutions to the clients by logging all actions into the ticketing system logs.
  • Take full ownership of issues/request raised and escalate where needed to other support teams or to the Level 3 support team
  • Organize meetings with the Clients to follow up and achieve progress on the issues they are facing.

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