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Desktop Support(Win7 & VDI)

Job Title: Desktop Support(Win7 & VDI)
Contract Type: Permanent
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 176316_1502855139
Contact Name: Purvi Vyas
Contact Email: purvi.vyas@peoplebank.asia
Job Published: August 16, 2017 11:45

Job Description


Job Description
Under the direction of the Team Manager and shift leads, The Desktop Support shift Engineer provides remote desktop support for end-users globally at all levels from Singapore office.
This individual is hard-working and fast-learning, with the ability to effectively troubleshoot, investigate and resolve issues quickly within Service Levels. Solid tech skills, outstanding customer service, strong communication and interpersonal skills are a must
Job Requirements


  • Able to work 24/5 shifts (Rotational shifts including night shifts)

  • Additional working hours as required (including public holidays / weekends for BCP testing's occasionally)

  • Citrix or VMware

  • Desktop admin / desktop support

  • 5+ year's computer service experience using Win7 and VDI

  • 5+ years of direct customer contact face to face I.T. desktop support, preferably in a large organization

  • Strong team player with service-oriented attitude and customer focus, Strong problem solving and analytical skills

  • Strong research and problem solving abilities are required to fix unknown issues

  • Must be able to work shift hours when being scheduled, including weekends if required and public holidays possess strong multitasking skills

  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, Blackberry etc.), hardware/software and general technology trends along with drivers issue

  • Working knowledge of Active directory and blackberry management along with Citrix & VDI tools (Appsense & Systrack vrops)

  • Excellent verbal and written technical documentation skills

  • Strong knowledge on MDS Products (Factset / Bloomberg / THOMSON REUTERS EIKON)

  • Troubleshooting WIFI, printing, network issues, Shared Folders / Mailboxes quickly

  • Maintaining accurate documentation of work done and updating records

  • Experience using Service Now helpdesk ticketing system

  • Excellent PC hardware/software troubleshooting skills Windows 7 and knowledge on windows Profile management including local and roaming profiles

  • MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook)

  • Lync 2010 & 2013 login and profile issues, Skype Business

  • Various remote access solutions (i.e. Blackberry Console, Good Console, VPN, Citrix Director)

  • Ensure all work activities adhere to the policies and procedures

  • Root cause analysis, attend weekly global call with engineering, problem management. Liaise with product owner or engineering

  • BCP management, maintenance and support (i.e. Isolation testing, Periodic readiness check)


Interpersonal Skills


  • Able to communicate clearly and effectively across all levels

  • Excellent team player & Pro-active, positive personality and "can-do" attitude

  • Strong learning capability and committed to self-development

  • Able to adapt to changes and have flexibility in performing the support role

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