End User Support Engineer

Job Type: Contract
Posted: about 3 years ago
Contact: May Anne Ramos
Reference: 202199_1583900289
End User Support Engineer
  • Contract period for 12 months
  • Fortune global 500 list
  • Work location: Raffles
Our Client
  • Global consulting and services company
The Opportunity

Local Support Services
  • Resolve incidents raised by end users in a timely manner to meet service level agreements.
  • Documents and implements standard operating procedures.
  • Sets up and troubleshoots connectivity or performance issues related to all company's collaboration tools.
Workstation Support
  • Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
  • Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
  • Maintains data integrity and security for workstations environment.
  • Performs installations, upgrades and backups as requested/necessary.
Local Technology Coordination
  • Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
  • Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
  • Develops and delivers training to local customers on the use of technology.
Your Background
  • Minimum diploma in Information Technology.
  • 18-24 months' experience in hardware, software support and networking operations.
  • Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
  • Confident in communicating and working with customers across all levels including VIPs.
  • Proficient in written and spoken English.
  • Team player and possesses a customer service mindset.
Interested candidates please submit your CV to mayanne.ramos@peoplebank.asia