• Deliver high quality executive support to the Managing Directors that he/she has been assigned to work for.
• Maintain open dialogue with executives to understand expectations.
• Ensure quality, timeliness, and cost-effectiveness of arrangements/deliverables, and ensure that results meet executive expectations, including for tasks outsourced to others.
• Regularly check personal voicemail and Outlook mailboxes to ensure executive requests are received in a timely manner.
• Coordinate complex travel arrangements with the travel centre, often involving multiple changes and destinations.
• Schedule Conference Calls using conference facility.
• Schedule and coordinate appointments for executives or clients, including extensive rescheduling; keep executives and other personnel informed as needed.
• Identify space needs and submit space reservation requests and cancellations on behalf of executive; obtain space alternatives from Reservations.
• Manage outlook calendars.
• Work with team members to ensure adequate coverage during business hours (eg, lunch hour).
• Take on additional responsibilities to assist other team members to meet desired team outcome.
• Identify barriers to effective teamwork.
• Adhere to organization standards and processes (eg, telephone answering, dress code, documentation standards, and space reservations).
• Share skills, knowledge and best practices.
• Participate in coaching and training initiatives for the benefit of the Executive Support team and/or other Workplace members/teams.
• Seek opportunities to participate on task forces/committees.