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Help Desk/User Support (1-year contract)

Job Title: Help Desk/User Support (1-year contract)
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 242884_1643011548
Contact Name: Raymond De Amboy
Contact Email: Raymond.deamboy@peoplebank.asia
Job Published: January 24, 2022 16:05

Job Description

  • US Global Investment Bank
  • Fast-paced work environment
  • Dynamic work culture

Our client is one of the largest investment bank in the world that offers investment management, securities, asset management, prime brokerage, and securities underwriting.

Responsibilities:

  • Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
  • Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
  • Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
  • Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
  • Support and participate other ad-hoc Company's initiatives, assignments and projects

Qualifications:

  • Bachelor's Degree in any field
  • At least 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Incident Management knowledge, experience with Turrets will be added advantage.
  • Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.
  • Knowledge on ticketing tool (e.g. Service Now)
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them
  • Respond to requests for technical assistance by phone, email, chat.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
  • Escalate problems (when required) to the appropriate teams.
  • Maintain hygiene in ticket documentation, category selection and overall ticket quality.
  • Identify and learn appropriate software and hardware used and supported by the firm.
  • Extended working hours when business needs.
  • Flexibility to work in rotational shifts and week offs.
  • Ability to work under high pressure.
  • Strong communication skills, oral and written.
  • Energetically follow-up on open incidents and provide status updates while carrying the ticket to completion.

Interested candidates please submit your CV to raymond.de.amboy@peoplebank.asia or apply online.

Interested parties please click "Apply Now" or send your CV directly to Raymond De Amboy (EA Reg no: R1219021) at Raymond.deamboy@peoplebank.asia.


Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.