Help Desk/User Support (1-year contract)

Job Title: Help Desk/User Support (1-year contract)
Contract Type: Contract
Location: Singapore
Salary: Negotiable
Reference: 242884_1643011548
Contact Name: Raymond De Amboy
Contact Email:
Job Published: January 24, 2022 16:05

Job Description

  • US Global Investment Bank
  • Fast-paced work environment
  • Dynamic work culture

Our client is one of the largest investment bank in the world that offers investment management, securities, asset management, prime brokerage, and securities underwriting.


  • Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
  • Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
  • Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
  • Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
  • Support and participate other ad-hoc Company's initiatives, assignments and projects


  • Bachelor's Degree in any field
  • At least 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Incident Management knowledge, experience with Turrets will be added advantage.
  • Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.
  • Knowledge on ticketing tool (e.g. Service Now)
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them
  • Respond to requests for technical assistance by phone, email, chat.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
  • Escalate problems (when required) to the appropriate teams.
  • Maintain hygiene in ticket documentation, category selection and overall ticket quality.
  • Identify and learn appropriate software and hardware used and supported by the firm.
  • Extended working hours when business needs.
  • Flexibility to work in rotational shifts and week offs.
  • Ability to work under high pressure.
  • Strong communication skills, oral and written.
  • Energetically follow-up on open incidents and provide status updates while carrying the ticket to completion.

Interested candidates please submit your CV to or apply online.

Interested parties please click "Apply Now" or send your CV directly to Raymond De Amboy (EA Reg no: R1219021) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.