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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 182358_1520499208
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: March 08, 2018 16:53

Job Description

Responsibilities:

  • Receives and logs customer problem/request/issues and ensures proper documentation.
  • Ensure to provide effective and timely service to the customers
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management.
  • Job is performed with minimal supervision.

Requirements:

  • Excellent customer service skills
  • Working knowledge on usage of any call centre telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.)
  • Experienced in troubleshooting basic IT related issues (application and/or infrastructure)
  • Diploma in Computer Science (or equivalent)
  • Minimum 2 years work experience with IT customer service support
  • Working hour: Willing to work graveyard shifts, including weekends

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