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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 189065_1540360700
Contact Name: Rachel Lee
Contact Email: rachel.lee@peoplebank.asia
Job Published: October 24, 2018 13:58

Job Description



Helpdesk Analyst
* 12 months contract
* Open to fresh graduates
* Day shifting involved; 5.5 work week

Our Client
Global management consulting and professional services firm

The Opportunity
* Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
* Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
* Ensure proper documentation, notification

Your Background
Qualification/Experience Should Include:
* Preferable one year of experience in ServiceDesk/Helpdesk role
* Possess high quality customer service skills and a professional communication style
* Strong phone contact handling skills and active listening
* Ability to multi-task, priorities, and manage time effectively
* Fresh graduates are welcome to apply

Interested candidates can send their resume to Rachel.Lee@peoplebank.asia

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