- Receives and logs customer problem/request/issues and ensures proper documentation.
- Ensure to provide effective and timely service to the customers
- Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management.
- Job is performed with minimal supervision.
- Willing to work graveyard shifts, including weekends and public holidays
- Shift schedule as follows:
- Morning: 8am to 5pm
- Evening: 4pm to 1am
- Graveyard: 12 am to 9am
- Allowance: graveyard shifts, transportation allowance, weekend & public holiday allowance will be provided
- Working location: Serangoon
Interested candidates please submit your updated resume email@example.com or apply online.