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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 191437_1547180875
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: January 11, 2019 12:27

Job Description

  • Receives and logs customer problem/request/issues and ensures proper documentation.
  • Ensure to provide effective and timely service to the customers
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management.
  • Job is performed with minimal supervision.

Requirements:

  • Willing to work graveyard shifts, including weekends and public holidays
  • Shift schedule as follows:
    • Morning: 8am to 5pm
    • Evening: 4pm to 1am
    • Graveyard: 12 am to 9am
  • Allowance: graveyard shifts, transportation allowance, weekend & public holiday allowance will be provided
  • Working location: Serangoon



Interested candidates please submit your updated resume mayanne.ramos@peoplebank.asia or apply online.

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