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Helpdesk Associate

Job Title: Helpdesk Associate
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 185548_1529314757
Contact Name: Rachel Lee
Contact Email: rachel.lee@peoplebank.asia
Job Published: June 18, 2018 17:39

Job Description

Helpdesk Associate

  • 12 months contract
  • Work with cutting edge technologies
  • Competitive salary package

Our Client

Leading management consulting, technology and professional service firm.

The Opportunity

  • Receives queries from internal stakeholders or external vendors and assign the appropriate team for action
  • Advises the requestor when the action is completed or if further information is necessary
  • Coordinates with relevant parties to resolve issues when there are discrepancies/ unclear requests sent
  • Liaises and works with Counterparts/Partner to ensure rapid research and response times
  • Works with our U.S. teams to ensure all helpdesk queries are managed within the required turnaround time
  • Performs special projects as assigned by Team Lead or Manager
  • Complies with all client published policies/ procedures and any legal regulatory requirements in addition to ensuring that Client's Service Level Agreement is met.

Your Background

The ideal candidate should exhibit the following skills and experience:

  • Diploma in Accounting, Finance or any Business-related course with 3+ years working experience in related field; OR
  • University Degree holder with 1-year relevant internship/ work experience; OR
  • Good working knowledge of an ERP system; ORACLE experience would be an advantage
  • Fluent in English
  • Excellent working knowledge of MS Office
  • Due to the project requirement, only Singaporeans and Permanent Residence will be considered.

Interested candidates can send their resume to Rachel.Lee@peoplebank.asia or apply online.

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