Helpdesk Engineer

Job Title: Helpdesk Engineer
Contract Type: Contract
Location: Singapore, Singapore
Salary: Negotiable
Start Date: ASAP
Reference: 178553_1509673105
Contact Name: May Anne Ramos
Contact Email:
Job Published: November 03, 2017 09:38

Job Description

  • Troubleshooting Hardware/Networking/Software related queries either through Phone or Email/Chat.
  • He/she must adhere to the Troubleshooting process.
  • He/she must escalate calls based on customers demand or on own judgment.
  • Documentation of the case, reporting and trend analysis
  • Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
  • Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
  • Exercises independent judgment within defined parameters.
  • Develops expertise and practical knowledge of application within business environment.
  • Acts as team member by providing information, analysis and recommendations in support of team efforts.
  • Working Schedule: Monday-Friday (8AM-5:30PM, 9:30AM-7PM, 10:30-8PM)