- Troubleshooting Hardware/Networking/Software related queries either through Phone or Email/Chat.
- He/she must adhere to the Troubleshooting process.
- He/she must escalate calls based on customers demand or on own judgment.
- Documentation of the case, reporting and trend analysis
- Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
- Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
- Exercises independent judgment within defined parameters.
- Develops expertise and practical knowledge of application within business environment.
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
- Working Schedule: Monday-Friday (8AM-5:30PM, 9:30AM-7PM, 10:30-8PM)
|Job Title:||Helpdesk Engineer|
|Contact Name:||May Anne Ramos|
|Job Published:||November 03, 2017 09:38|
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