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Helpdesk Specialist

Job Title: Helpdesk Specialist
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 213048_1621598070
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: May 21, 2021 19:54

Job Description

Helpdesk Specialist

  • 6 months contract, extendable depending on performance
  • Competitive salary and benefits
  • 5 days per week including weekend and PH (OIL will be provided for PH work)
  • Shift Schedule: Typically from 7AM - 4PM with a possibility to change
  • WFH until further notice or onsite (Central area)
  • 5 headcount available, for immediate hiring

Our Client

  • Leading global digital advertising platform

The Opportunity

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

  • L1 & L2 remote desktop support
  • Will work on-site but won't face clients
  • Support Singapore and global entities
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Your Background

  • 2-4 years of relevant experience in L1/L2 support
  • Remote support experience
  • Good English communication skills
  • Good customer service skills
  • Open to work on shifting schedule
  • People person

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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