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Incident/Problem Manager

Job Title: Incident/Problem Manager
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 244260_1646392325
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: March 08, 2022 17:40

Job Description

Incident/Problem Manager

  • 12 months contract
  • Work location: WFH until further notice or CBD

Our Client

  • Leading global digital payment company headquartered in US

The Opportunity

  • Responsible for the ongoing maintenance, security and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
  • This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
  • Assist in change management processes and improve the efficiency and help standardize current processes
  • Document and thoroughly understand the application architecture, system configuration across platforms and work with various systems and use this knowledge effectively to resolve issues
  • You will work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
  • Participate in Service Improvement meetings after an application outage
  • Respond to general inquiries, and provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements
  • Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements
  • Implement change requests and meet project deliverables
  • You achieve and understand Service Level commitments
  • Ability to work after hours including weekends and night when required
  • You provide automation solutions of manual repetitive tasks
  • Debugging application issues using source code (Java applications) to suggest long term and short-term issue solutions.
  • Work on internal tool development using Angular, CSS and Java Spring Boot.
  • Work on the complete SDLC of the internal supported applications/tools.
  • Work with Release Management team to validate application interface flows using SOAP, POSTMAN
  • Work with security engineering team to make sure application security is implemented and PCI/DSS compliance is followed.
  • Provide guidance and training to the team and act a strong technical point of contact.
  • Lead technical bridges and interact with both staff and management during incident and change management process
  • Will use basic scripting and query skills to generate reports based on support requests and incidents
  • Will support applications in a Linux environment and analyze and troubleshoot network, database and system issues

Your Background

  • Bachelors with 7 years or Masters in Computer Science/Engineering with 5 years of work experience respectively
  • Solid experience working as a Unix/Linux Administrator
  • Java coding/debugging is mandatory
  • Experience with SSH, SFTP, SSL certificates, Unix/Linux file Systems, and Unix/Linux commands
  • Prior experience working with JVM such as Tomcat under Linux/Unix
  • Prior experience with internet facing application and familiar with Apache or equivalent technologies
  • Strong scripting in UNIX/Linux using Shell, Perl or other scripting languages
  • General understanding of networking, firewalls, load balancers, and databases
  • Excellent oral and written communication skills, and strong inter-personal skills
  • Able to multi-task in order to meet goal of low MTTR (mean time to repair)
  • Strong ability to self-learn new technologies
  • Individual should be self-motivated with the ability to work independently
  • Sound planning, organizational and problem-solving skills
  • Excellent interpersonal skills with ability to communicate effectively with technical, non-technical, and clients
  • Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
  • Experience in using tools like SOAP, POSTMAN and Jenkins.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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