The team would review requests submitted via internal and external reporting channels. Each member would be trained on relevant policies necessary to make decisions (i.e. Brand Safety guidelines and Implementation Standards).
Primary responsibilities include:
- Respond to internal and external requests within SLAs
- Provide excellent service to all stakeholders (i.e. content creators, partners, etc.)
- Serve as an "on-call" in case of emergencies (may require weekend shifts)
- Provide language support for the team if content needs to be translated
- Aggregate partner feedback
Able to liaise with any one of this language speaking associates:
- Vietnamese
- Korean
- Mandarin
- Thai
- Bahasa Indonesian
