IT Engineer

Job Type: Permanent
Posted: over 5 years ago
Contact: Maricris Fermin
Reference: 181295_1518080426

Job description:
Engineer will be providing day to day support as required in the Data Centre and Helpdesk services.


  • Install, upgrade, support and troubleshoot Windows 7 / Windows 10 and MS-Office, Office 365 and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventive maintenance tasks and remedial repairs on computers, laptops, printers and any other authorized equipment based on a provided checklist
  • Perform power verification
  • Installing of new racks and mounting of equipment onto racks
  • Able to perform cable patching (copper and fiber cables)
  • Perform Security CCTV monitoring
  • Updating and tracking of software / hardware inventory
  • Take ownership and responsibility of queries, issues and problems assigned.
  • Work with vendor support contacts to resolve technical issues within the desktop and Data Centre environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Work with other team members to co-ordinate proper dissemination of information and follow up on handing over of incidents/tasks
  • Support for mobile devices


  • Minimum Diploma in IT related field
  • At least 1 year of IT Technical and End user Support experience
  • Excellent technical knowledge of PCs/laptop hardware
  • Experience and Understanding of ITIL will be an advantage
  • Independent, Self Motivated and Dynamic personality
  • Client Oriented and focus
  • Good communication skills
  • Must have positive attitude and willing to learn.
  • Working experience in a Data Centre environment will be an advantage