IT Helpdesk

Location: Singapore
Job Type: Contract
Posted: 29 days ago
Contact: Chevelle Tan
Discipline:
Reference: BBBH40475_1724255863

IT Helpdesk

  • 12 months contract
  • Office hours

The Client

  • MNC IT Consulting

The Opportunity

  • Issue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
  • Identify the impact, urgency, and priority of incidents
  • Provide initial troubleshooting and support for incidents.
  • Escalate incidents that cannot be resolved by the service desk to the appropriate Application
  • Maintenance team and monitor progress.
  • Seek confirmation for closure from the user when resolution is provided.
  • Serve as the first point of contact for all incidents
  • Prepare issues statistic for reporting purposes.
  • Prepare daily, weekly and monthly report
  • Daily monitoring
  • Liaise with client to clarify issue and assign issue to team for resolution.
  • Track and report on issues resolution.
  • Assess common issues and suggest improvement points.
  • Track and report on day-to-day operations to maintain system stability

EA Reg no: R1762272

EA Licence Number: 08C5248