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IT Helpdesk Analyst

Job Title: IT Helpdesk Analyst
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: S$2200 - S$2600 per month + 1 month completion bonus
Start Date: ASAP
Reference: 176353_1507013608
Contact Name: May Anne Ramos
Contact Email: purvi.vyas@peoplebank.asia
Job Published: October 03, 2017 14:53

Job Description

  • Receives and responds to customer problems, issues, and requests.
  • Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
  • Help other support team members to resolve urgent/outstanding issues.
  • Act as a contact point between Helpdesk Operations and Other teams.
  • Assist supervisor to provide report to the management.
  • Essentially level 1 and potentially level 2 support.
  • Working Hours: Shift schedule - willing to work graveyard shifts, including weekends and public holidays.

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