• Receives and responds to customer problems, issues, and requests.
• Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
• Help other support team members to resolve urgent/outstanding issues.
• Act as a contact point between Helpdesk Operations and Other teams.
• Assist supervisor to provide report to the management.
• Essentially level 1 and potentially level 2 support.
• Working Hours: Shift schedule - willing to work graveyard shifts, including weekends and public holidays.