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IT Helpdesk (Urgent requirement)

Job Title: IT Helpdesk (Urgent requirement)
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 176353_1502941081
Contact Name: Purvi Vyas
Contact Email: purvi.vyas@peoplebank.asia
Job Published: August 17, 2017 11:38

Job Description

Job Description :

* Receives and responds to customer problems, issues, and requests.
* Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
* Help other support team members to resolve urgent/outstanding issues.
* Act as a contact point between Helpdesk Operations and Other teams.
* Assist supervisor to provide report to the management.
* Essentially level 1 and potentially level 2 support.


* Working Hours: Willing to work graveyard shifts, including weekends and public holidays. Shift schedule 24/7 (Shift timings/allowances TBC)