Job Description :
* Receives and responds to customer problems, issues, and requests.
* Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
* Help other support team members to resolve urgent/outstanding issues.
* Act as a contact point between Helpdesk Operations and Other teams.
* Assist supervisor to provide report to the management.
* Essentially level 1 and potentially level 2 support.
* Working Hours: Willing to work graveyard shifts, including weekends and public holidays. Shift schedule 24/7 (Shift timings/allowances TBC)