IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Contract
Location: Singapore, Singapore
Salary: Negotiable
Reference: 179089_1510733428
Contact Name: Maricris Fermin
Contact Email:
Job Published: November 15, 2017 16:10

Job Description


  • Provide 1st and 2nd line desktop support to end users on the firm's systems.
  • Liaise directly with end users when dealing with their issues and queries. Owning the issue and dealing with it from the beginning to closure.
  • Liaise with Asia IT Support and other IT team members as and when required to resolve issues.
  • Assist users with data downloads and upload requests.
  • Always adhere to the firm's IT security policies and best practices.
  • Comply with the in house Information Technology procedures and protocols to guarantee a high level of service to all users.
  • Monitor and deal with issues/ queries logged in the firm's IT ticketing system which may involve liaising with team members from Asia and other offices.
  • Log new issues/ queries/ problems in the firm's IT ticketing system and assign to the appropriate team for resolution. This may require you to chase/ escalate issues, and test fixes provided by the product specialist and/or vendor.
  • Set-up/ configure/ support BlackBerry and iOS devices (iPhone and iPad).
  • Set-up and support the firm's remote access environment on Windows OS and iOS platforms.
  • Image PCs & Laptops and set-up for end users.
  • Assist with IT equipment relocation when users move desks.
  • Assist in the setting up and support of presentation/training laptops, projector, AV equipment, and/or video conferencing equipment in conference rooms as and when requested.
  • Provide end user training and induction training for new joiners.
  • Perform application and system testing, and provide feedback as and when required.
  • Help to maintain and update all offices' IT inventory lists.
  • Liaise with external vendors/ engineers as and when required.
  • Log calls with vendors to arrange for faulty hardware to be fixed/ replaced.
  • Contribute articles and information to the IT Asia knowledge base.
  • Work on IT project related tasks as and when required by your manager or team leader.
  • Be able to work evenings or weekend as and when required by project work or other IT related work.
  • May need to travel to other Asia office locations.


  • Post-graduate or Diploma holder in IT/ Computer studies field.
  • Have at least 2 years work experience.
  • Working knowledge of Microsoft Windows and Microsoft Office products essential.
  • Be flexible with working hours as nature of job may require working late evenings and/or weekends as and when required.
  • Previous experience in a law firm preferred.
  • Knowledge of working with MacOS and iOS devices is desirable.
  • Ability to manage, prioritise tasks and able to work under pressure.
  • Tenacity to follow through on allocated tasks to successful completion.
  • Enthusiastic, highly motivated and can work unsupervised.
  • Must have a "best practice" customer service attitude.
  • Must be able to work in a team environment.
  • Be proactive in managing issues.
  • Show initiative and not be shy to come up with new ideas.
  • Excellent communication skills. Must be fluent in spoken English and have good English writing skills.