Our Client
- Fast growing worldwide IT company with diverse working environment
- Offering exciting work, competitive compensation and benefits.
- Career development opportunities
- Trainings and certifications
- Work location: Kuala Lumpur, Malaysia
The Opportunity
- Support the company's customers globally and may travel within APAC region to meet up customer when necessary
- Understand customer network/security implementation and requirement technically
- Technical issue analysis, troubleshooting and consultation for customer
- Effective communication with customers and colleagues
- Manage customer expectation correctly
- Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue
- Customer case management and escalation
- Reproduce customer issue/bug in APAC lab
- Product bug management and escalation to engineering team
- Provide technical consultation to Level-1 engineer
- Keep improving technical knowledge and updating latest network/security technology and protocols
- Knowledge, idea and experience sharing within the team
- Contribute to the team's success and be part of good team player
Your Background
The ideal candidate should possess the following skills and experience:
- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
- 3+ years working experience in networking/security related field
- In-depth knowledge of TCP/IP
- Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
- Good communication and written skills in English
- Ability to handle tense situation and have a sense of urgency
- Positive, communicative and customer oriented attitude
- Quick learner
Added Advantage:
- Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA …)
- Experience in security products and technology (e.g. Firewall, IPS, DDoS)
- Good exposure in Unix/Linux environment would be a plus
- Experience in system integration and multi vendor environment
- Experience in data center deployment
- Experience in wireless access point
- Experience in SQL database
Interested candidates please submit your CV to mayanne.ramos@peoplebank.asia or apply online.
