12 months contract
Central Singapore
Shift work: Tuesday - Saturday OR Sunday - Thursday
Our Client
Well known social media company
The Opportunity
- Bring operational excellence to a team that handles a large volume of requests from law enforcement, and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines
- Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the EMEA Region, as business need arises, with high quality, speed, and accuracy
- Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures
- Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements
- Stay up to date on key workflow changes, policy updates and operational guidelines
- Participate in after-hours and weekend duty
- Clearly understand the escalation process to address policy questions from law enforcement, government agencies and internal parties
- Highlight areas for improvements to policies and processes within the law enforcement response team
- Willing and able to maturely work on sensitive request with graphic content which may be considered offensive or disturbing
Your Background
- Fluency in English is required. Additional language is a plus.
- Excellent verbal and written communication skills
- Strong attention to detail to ensure quality of work
- Self-starter requiring minimal direction
- Proven ability to analyze information to assess threat and risk
- Proven ability to make effective decisions independently using good judgement and rationale
- BA/BS degree and 2+ years of relevant operational experience
- Experience prioritizing multiple functions and tasks while managing work time without compromising quality
- General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)
- Knowledge company's products
- Experience working independently and using good judgment
Experience with various computer systems, Internet
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
