L1 Desktop Support Engineer (Woodlands)

Job Type: Contract
Posted: about 1 month ago
Contact: May Anne Ramos
Reference: 252789

L1 Desktop Support Engineer

  • 12 months contract
  • Work location: Woodlands

Our Client

  • Global manufacturing company

The Opportunity

  • Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
  • Collective responsibility with the rest of the global support team to ensure the 1Help 24x5 telephone systems are effectively manned.
  • Effective management of your personal ticket queue.
  • Fundamental to advanced troubleshooting for day to day incidents or requests from end users involving HW, SW or OS-related items (L1, L2 and potentially L3 activities).
  • Basic Mobility Support (Primarily for iOS devices but also for occasional alternative products.
  • IMAC Support (Install, Moves, Adds and Changes).
  • Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
  • Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
  • Knowledge Base Usage, Reference and Collective Improvement.
  • Timely support of End User Issues or Requests.
  • Effective management of hardware and software distributed to employees.
  • Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
  • Onboarding of new employees.
  • Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
  • Understanding of various metrics reflecting the group's performance.
  • Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.

Your Background

  • At least 2-3 years' experience in the IT industry
  • At least 1+ years in a customer service role
  • Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Good knowledge in Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
  • Possess a strong technology background with the ability to execute a task or project to completion.
  • Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
  • Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
  • Excellent teamwork skills and the ability to work unsupervised.
  • Demonstrated performance and aptitude consistent with company's core values and culture.
  • Handles confidential and sensitive matters with tact and diplomacy.
  • Understanding of ITIL principles.
  • Supporting other countries such as China, Hong Kong - Mandarin speaking is essential

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.