Mainframe Online Support

Job Title: Mainframe Online Support
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 173965_1499396482
Contact Name: Purvi Vyas
Contact Email:
Job Published: July 07, 2017 11:01

Job Description

To work in 16*5 support Team, which involve shift work in different shifts in round-robin fashion. 8 hours a shift - 5 days a week.
As requirements dictate, to service all aspects of Mainframe online support whilst adhering to in-house standards.
These tasks will include:

  • Definition of CICS transactions, web services, file definitions in development regions.
  • Creation of MQ objects like local, transmission queues, channels etc. in development region.
  • Maintain channel security for development teams. Provide channel access for distributed servers.
  • Maintain file definitions in CAFC and any issues with file closing in jobs and transactions.
  • Use BMC mainview to monitor CICS tasks and transactions, queue draining transactions and messages in queues.
  • Monitor production regions and respond to incident conditions like queue full, transaction CPU % high, messages in DLQ, transaction looping, page set full% etc.
  • Respond to CICS and MQ events in production
  • Ensure all the processes are followed for escalations.
  • Help application team identify the abends and CICS errors in application programs and transactions.
  • Monitor technical sender receiver channels and any events occurring on the same.

Job Requirements (Please specify mandatory skills, additional skills)
Mandatory Skills

  • 5-6 years experience in mainframe online support in production environments.
  • 5-6 experience in troubleshooting L2 support with CICS and MQ on Z/os
  • Highly skilled in CICS, MQ series and Websphere on z/OS tools and should have extensive working knowledge.
  • Good Experience in support of Complex Online Environment.
  • Very good knowledge in using mainview tool for CICS and MQ
  • Should have good support knowledge and be able to handle Problems in Parallel.
  • Deployment of Adhoc and dynamic configuration changes in the middleware tools
  • Follow standards and perform pre and post installation checks.
  • Knowledge of application development.
  • Experience with TWS, REXX Mainview, TCP/IP, VTAM

Good to have skills:

  • UNIX knowledge
  • CICS/MQ internals and diagnostics

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