Media Integrity Analyst

Location: Singapore
Job Type: Contract
Posted: 8 days ago
Contact: Rachel Lee
Discipline:
Reference: 206540_1602575752

Media Operation Analyst

  • 12 months contract
  • 5 headcounts available

Our Client

Multinational professional services company

The Opportunity

  • Become an expert in the support experience for public figures, content creators, and media companies
  • Develop investigative skills for identifying sources of verification in various cultural contexts
  • Manage high volume ticket queues in a consistent and efficient manner
  • Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
  • Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
  • Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
  • Support charities utilizing their payments, issues and queries as part of our social initiatives
  • Play an active role by contributing to improving policies and processes.
  • Communicate effectively to educate Partners on our Products and provide recommendations when necessary.
  • Work with support team to evaluate Partner's issues/problems, identify root causes and derive solutions.

Your Background

  • Min Diploma in any fields
  • Advance level of written and spoken English
  • Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues
  • Strong social media savviness
  • 2+ years of experience in online operations, accounts management or technical support in a contact center environment is essential
  • Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
  • Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
  • Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred

Interested parties please click "Apply Now" or contact Rachel Lee (EA Reg no: R1873481) at +65 direct number for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.