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Network Service Manager

Job Title: Network Service Manager
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 187290_1547604039
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: January 16, 2019 10:00

Job Description

Our Client

  • Global leader in network services and products
  • Attractive salary package



The Opportunity

  • The ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.
  • Identify, build and maintain relationships with customer' internal management.
  • Act as single point of contact for operational issues.
  • Coordinate technical issues and customer needs.
  • Represent customer needs to company's post-sales support teams and applicable organizations.
  • Monitor cases to ensure timely resolution (bi-weekly).
  • Follow up on open action items and cases to ensure commitments are met.
  • Provide customers with updates on hot or escalated issues.
  • Coordinate and conduct weekly conference calls to provide status reports to customer and present quarterly reports to customers with analysis of customers support needs.
  • Educate customers on company's processes and procedures.
  • Provide status reports to company's management.
  • Travel to customer site and visit to present operational issues/activity, customer satisfaction and gap analysis to customer and internal company's personnel.
  • Project manages customer facing projects and internal advanced service improvements.



Your Background

The ideal candidate should have the following skills and experience:

  • With 5-8 years related customer support experience, project management experience or basic business experience.
  • Service provider backgound is a plus.
  • Strong communication and influencing skills.
  • Good presentation skills.
  • Demonstrates ability to engage cross-functional resources to solve customer issues.
  • Basic understanding of Cisco product and solutions.
  • Basic understanding of project management.
  • Basic understanding of business concepts
  • CCNA or equivalent basic technical/networking knowledge
  • ITIL desired attention to detail a must.



Interested candidates please submit your updated resume mayanne.ramos@peoplebank.asia or apply online.