12-month contract
Central Singapore
Our Client
Tech Giant, Social Media Platform
The Opportunity
- Monitor and manage daily customer support tickets for prioritization and triage
- Support daily hand-over activities between different regions
- Support regional customers' seasonal campaign
- Follow internal processes, triage and support regional escalations
- Track and report on operational performance and conduct ad-hoc data analysis
- Identify and drive process improvement and contribute to operational excellence type of projects
Your Background
- 2-4 years of experience providing operations support in a technical environment
- Customer-oriented mindset with demonstrated understanding and empathy
- High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
- Passion and ability to learn technical concepts
- Creative problem solver with excellent troubleshooting skills
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Collaborative team player with "get it done" attitude
- Comfortable with processes and repetition
- Experience with process improvement projects is desired
- High quality written and spoken English is mandatory
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
