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Operations Support Specialist

Job Title: Operations Support Specialist
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 249369
Contact Name: Hannah Ariffin
Contact Email: hannah.ariffin@peoplebank.asia
Job Published: August 19, 2022 16:13

Job Description

12-month contract

Central Singapore

Our Client

Tech Giant, Social Media Platform

The Opportunity

  • Monitor and manage daily customer support tickets for prioritization and triage
  • Support daily hand-over activities between different regions
  • Support regional customers' seasonal campaign
  • Follow internal processes, triage and support regional escalations
  • Track and report on operational performance and conduct ad-hoc data analysis
  • Identify and drive process improvement and contribute to operational excellence type of projects

Your Background

  • 2-4 years of experience providing operations support in a technical environment
  • Customer-oriented mindset with demonstrated understanding and empathy
  • High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
  • Passion and ability to learn technical concepts
  • Creative problem solver with excellent troubleshooting skills
  • Demonstrated ability to multitask and prioritize in a fast-paced environment
  • Collaborative team player with "get it done" attitude
  • Comfortable with processes and repetition
  • Experience with process improvement projects is desired
  • High quality written and spoken English is mandatory

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.