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Ops Support Engineers

Job Title: Ops Support Engineers
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 180567_1516084828
Contact Name: Maricris Fermin
Contact Email: rachel.lee@peoplebank.asia
Job Published: January 16, 2018 14:40

Job Description


Job description:


The Operations Support Engineer will report to the Operations Support Team Lead and is responsible for supporting customers and internal support requirements.

Responsibilities:

  • Provide Technical Support through phone, email, tickets and onsite channels
  • Monitoring of internal and external networks, Services and Systems
  • 1st level support on transmission, routing, switching equipment and VoIP services
  • Perform power verification, power cycling of equipment
  • Installing of new racks / Perform mounting of equipment onto racks
  • Install patch cords / assist in troubleshooting physical connectivity
  • Perform visitor escort
  • Manage ticket queue and take ownership and responsibility of queries, issues and problems assigned.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Support change requests and maintenance / recovery activities including tracking, verification and documentation
  • Prepare incident, performance and capacity reports
  • Participate in Certification / Audit compliance and process enhancement activities
  • Create process and support documentation


Pre-requisite:

Must have good and hands-on working knowledge in the following areas:

  • Basic network concepts
  • Strong interpersonal and good communication (both verbal and written English) skills
  • Analytical and strong attention to details
  • Independent, self-motivated and dynamic personality
  • Provide good customer oriented service
  • Candidate must be a team player
  • Worked in Data Centre environment preferred


Academics:

  • Min. Diploma in IT or Engineering related field
  • 1 - 2 years of Data Centre NOC experience
  • Able to write and adjust technical / management documentation
  • 12-hour rotating shift work required
  • Required to travel across data centres located within Singapore

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