Payments, A/P & Procurement Helpdesk Supervisor

• Supervise Payments and A/P & Procurement activities to ensure that Service Level Agreements are met
• Ensure payments are processed in terms with Vendor Agreements and corporate accounting requirements, utilising payment register
• Identify inconsistencies requiring payment holds, documenting the reasons and communicating the deficiencies to the relevant stakeholders

• Support Vendor Account reconciliations (if required)
• Oversee team's responses to Procurement and Vendor Maintenance activities in accordance with the client's Procurement/Vendor Maintenance internal control procedures
• Ensure team receives, responds to, and closes stakeholders requests in accordance with Service Level Agreements

• Supervise, develop and motivate the teams, setting objectives for each role to ensure that skill levels within the team are effectively utilized
• Manage complex analysis and reporting
• Monitor efforts performed by team members for accuracy and timelines
• Take on a proactive role towards improved performance and development of strategies for meeting goals
• Be involved in continuous process improvement and financial system implementation
• Liaise with HR in relation to recruitment, training, performance management etc.
• Any other duties deemed appropriate by either company or the client

Qualifications/Experience Should Include:

• University Degree in Business, Finance, Accounting or equivalent
• 4-6+ years of demonstrated work experience in an MNC/ Shared Services environment
• 1-3 years of experience in leading and motivating a team to achieve goals
• Working knowledge of Oracle and CRM tools would be an advantage
• Strong understanding of concepts, with sound knowledge of banking procedures, payment methods and letters of credit
• Strong interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and organizations

Competencies:

• Strong communication skills
• Adaptable to learn new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team
• Able to work under time pressure, able to prioritise workload and meet strict deadlines.
• Strong analytical and problem-solving skills
• Positive attitude and flexible, especially in the period of month/quarter/year-end closing

Working Conditions

• Moderate to no travel depending on project involvement
• Overtime and On-Call may be required
• Local holidays are observed except when there are deliverables (e.g. Payment day)