Platform Provisioning Engineer

Platform Provisioning Engineer

• 12 months contract role, renewable (as project is confirmed for 5 years)
• Will be supporting a banking project

Our Client

• A multinational IT company

The Opportunity
Job Responsibilities:
Infrastructure Review

• Review all raised provisioning work orders, perform a pre-validation, raise review request to all involved provisioning teams and track the scheduled feedbacks
• Managing all meeting invitations and administering tasks in terms of workflows, documents and access rights
• Attend project meetings, kick-off or workshops upon request

Project Review and Consulting

• Deliver a provisioning consulting service for IT project leaders and act as a single point of contact for provisioning requests and in supporting infrastructure component requests
• For complex projects: Design review and engagement, and provide installation guidelines and system layout drawings
• Attend at project kick-off meetings, involve relevant SME's of various infrastructure areas (e.g. storage, network, SAN, etc.) and provide feedback and/or guidelines for IT project leaders

Provisioning Request Management

• Execute and track Provisioning Request work orders for server installations and decommissions; Provisioning Task assignment and dispatching in Provisioning Request Tool
• Track approvals and network patching template from logical provisioning in DCIM (CPE) to begin hardware installation process
• Check Master planning- / Tracking Schedule list and schedule DCIM requests for DCFM-work
• Schedule request for physical HW requests and for Virtual VM requests in Provisioning Tool
• Act as interface with DCO, Platform Provisioning, Logical Provisioning and HCS Operations to schedule and communicate realistic timelines
• Plan and track requests and communicate ETA to customer

Server IT Procurement Management and Vendor Logistics

• Responsible for ordering of continual supply of server hardware for Data Centre Provisioning
• Focus on effective inventory planning, project and process control, and continuous process improvement
• Manages all hardware supply chain- and delivery order management with vendor/supplier
• Stock Management
• Raise procurement request with internal order tools, and raise orders in external vendor owned procurement systems

Platform Provisioning Management

• Provide technical knowledge and provisioning process information for HW- and VM- installation
• Consolidate technical details to place a DCIM order; Prepare and upload network network configuration and cabling file to DCIM request
• Perform final check and quality assurance of finished DCIM request, close them and review, consult and verify engineering-blueprints
• In case of escalations, push the order through provisioning and assist TSAM / DM organisation
• Setup Hardware drawings based on provided data points, e.g. rack/ appliances/ cards positions, cord types, cabinets, network components, port layouts, etc.
• Track WOC changes and manage changes in DCIM request
• Vendor Supplier management - hardware transactions, technical specifications and review of issues
• Manage High Touch (HTO) fulfilment process; Complete workflow stages for progression to the next step
• Engage NOC new vlans, subnets and non-standard switch orders for servers
• Engage Storage provisioning for SAN port allocations
• Schedule Logical Provisioning Task for Handover to Hosting Services (Integration, ESX, WIN)
• HTO (High Touch Tool) and other Platform Provisioning / DC tools implementation, testing, issue reporting, improvements, including meeting attendance
• DCO Tools and alternative DCIM product implementations, testing and migration of data
• Generate new IMAC request template and network configuration template
• Troubleshoot and analyse escalations, issues and incidents

General Provisioning Administration

• Schedule and raise RFC exceptions for server installations and storage zoning in freeze and heightened awareness periods
• Provide KPI Report for provisioning services including data gathering
• MyOrders install, non-install and decom process development, implementation, etc.
• Provide continuous improvement on processes, tools, checklists, etc.

Your Background

• Good project management skills
• Relevant experience in Facilities Management, Site Operations and Customer Relations
• With previous experience planning for Servers and Devices to be rolled into the Data Center