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Premier Partner Support Specialist

Job Title: Premier Partner Support Specialist
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 250319
Contact Name: Hannah Ariffin
Contact Email: hannah.ariffin@peoplebank.asia
Job Published: September 30, 2022 17:48

Job Description

12 months contract

Central Singapore

Our Client

Tech Giant, Social Media Platform

The Opportunity

  • Develop a deep understanding of issues facing our constituents and how it affects company's platforms
  • Become a subject matter expert in workflows spanning a variety of Premier Partner Support disciplines in order to effectively advocate for operational excellence
  • Identify areas of opportunity and leverage data and insights to influence change at the product, process or policy level
  • Proactively investigate, troubleshoot, and resolve sensitive escalations
  • Effectively manage a set of support queues ~ respond and resolve support cases and escalations with high quality, speed, empathy and accuracy.
  • Support vendors to understand the impact of policy changes on the team's current work and surface gaps in policy, process, and tools
  • Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans.
  • Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at platform's in order to implement optimal solutions.
  • Potential for up to 12 hours a month spent on on-call weekend shift, the on call hours for this role are typically 9:00am - 6:00pm Singapore Standard Time.

Your Background

  • BA/BS Degree or 2-3 years experience in an online operations, policy support, technical support or product support environment
  • Experience communicating the results of analyses in a clear and effective manner
  • Experience working with global teams

Good to have

  • Experience in a fast-paced start-up environment
  • Experience in customer support or client work
  • Experience working in media, politics & government, broadcasting and news organizations and/or products

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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