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Product Support Manager

Job Title: Product Support Manager
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 241802_1638927846
Contact Name: Ramitha Ravindran
Contact Email: ramitha.ravindran@peoplebank.asia
Job Published: December 08, 2021 09:44

Job Description

Our Client is a well -known leading technology MNC, specializing in technical products and services. Their culture is dynamic and fast paced.
The Chosen individual will have the following responsibilities:
Job Responsibilities:

  • Responsible for making sure that the partners (online partners) using the product in APAC regions are well supported.
  • Be a trusted advisor to our internal and external partners.
  • Swiftly understand the existing process, leverage internal tools, logs, reports and data in deriving insights and work with the team in identifying ways to optimize the current process.
  • Developing issue / unresolved trackers, build weekly reports and share it with stakeholders / internal teams.

Job Requirements:

  • Bachelor's Degree or equivalent practical experience.
  • Min 3 - 5 years of experience in project management, process management from Tech or Fintech industry.
  • Developing data driven insights, building weekly summary dashboards and work across various internal teams.
  • Demonstrated ability to manage multiple time-sensitive tasks with competing priorities while working independently in driving resolution with minimal guidance and attention to detail.
  • Experience with Advanced Excel, G-Suite/ MS Office Suite, SQL (intermediate proficiency).
  • Strong analytical, troubleshooting and problem-solving skills.

Interested parties please click "Apply Now" or send your CV directly to Ramitha Ravindran (EA Reg no: R1765539) at ramitha.ravindran@peoplebank.asia.


Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.