Product Support Specialist

Job Type: Contract
Posted: over 5 years ago
Contact: Maricris Fermin
Reference: 180840_1516761432

Job Description

  • Serve as an expert in the support experience for fundraiser creators
  • Develop and share deep expertise on Donate and Fundraiser products
  • Support and respond to fundraiser creators, troubleshooting quickly to resolve any issues
  • Identify trends and areas of opportunity based on support, and relay information to Partnerships/ Media Operations colleagues
  • Use excellent communication skills to educate creators on our products, and provide feedback and recommendations when necessary

Minimum Qualifications

  • BA/BS degree or higher
  • 1+ years of experience in online operations, account management, or customer service
  • 1+ years' experience with Excel and experience with project management
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organization skills, and ability to drive results

Preferred Qualifications

  • Ability to effectively prioritize tasks and manage time, even under high-pressure
  • Bilingual in English and a second language for liaising other language speaking associates