Our Client is a well -known leading technology MNC, specializing in technical products and services. Their culture is dynamic and fast paced.
The Chosen individual will have the following responsibilities:
Job Responsibilities:
- Cultivate robust relationships with internal stakeholders and act as Japan Social and Community point of contact for the company's product
- Coordinate and manage Japan social and community channels for the product
- Analyze voice of customers in Japan and deliver insights to help drive product/process improvements
- Ad hoc localizations support that are required to communicate with global XFN teams
- Execute day-to-day tasks relating to the product high-touch support operations such as assisting in handling technical escalations from customers, monitor feedback metrics and performance.
Job Requirements:
- Bachelors degree or equivalent with in 3 years experience managing client relationships via sales, customer support role.
- Candidates with relevant experience from ecommerce, electronics , tech background preferred.
- Ability to organize and manage the activities that lead to the outcomes of a project: what, who, when, and how. (e.g., schedule, staffing, features) to deliver results on time.
- Effectively monitor and communicate progress, risks, and mitigations
- Should be able to speak fluently in English and Japanese to liaise with Japanese stakeholders.
Interested parties please click "Apply Now" or send your CV directly to Ramitha Ravindran (EA Reg no: R1765539) at ramitha.ravindran@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
