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Product Support Specialist

Job Title: Product Support Specialist
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 180840_1516761432
Contact Name: Maricris Fermin
Contact Email: rachel.lee@peoplebank.asia
Job Published: January 24, 2018 10:37

Job Description


Job Description

  • Serve as an expert in the support experience for fundraiser creators
  • Develop and share deep expertise on Donate and Fundraiser products
  • Support and respond to fundraiser creators, troubleshooting quickly to resolve any issues
  • Identify trends and areas of opportunity based on support, and relay information to Partnerships/ Media Operations colleagues
  • Use excellent communication skills to educate creators on our products, and provide feedback and recommendations when necessary


Minimum Qualifications

  • BA/BS degree or higher
  • 1+ years of experience in online operations, account management, or customer service
  • 1+ years' experience with Excel and experience with project management
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organization skills, and ability to drive results


Preferred Qualifications

  • Ability to effectively prioritize tasks and manage time, even under high-pressure
  • Bilingual in English and a second language for liaising other language speaking associates