Program Manager - Commercial Card/Bank

Location: Singapore
Job Type: Permanent
Posted: 17 days ago
Contact: Chevelle Tan
Reference: 254111

Program Manager

  • 24 months contract
  • Office Location: Central

The Client

  • MNC Bank

The Opportunity
Client Management

  • Ability to gain in depth understanding of client needs, to develop and execute a client focused account plan Leverage strong interpersonal skills to foster deep client relationships, build trust, and manage the day-to-day client requests with internal teams
  • Cultivate new and existing relationships to drive business where relevant
  • Ability to effectively influence and manage change and display solid leadership skills
  • Deliver on voice of customer goals by driving superior client experience and timely solving clients' issues and escalations
  • Have a holistic view of your clients learning about them via newsroom, news feed on social channels, reading annual reports and investor day presentations
  • Prepare and lead business reviews based and be the be the voice of the customer to recommend process improvements and enhance service efficiency and effectiveness
  • Secure client representation at events and client references
  • Demonstrate effective oral and written presentations and communications skills


  • Build relationships across the client's organization to minimise dependency on a single individual
  • Coordinate with the Company's teams across the globe to align on customer engagement plans
  • Provide Sales colleagues and Product Management with any market or competitor intelligence
  • Drive B2B expansions (supplier payments) by collaborating with teams across the bank
  • Partner with the Network providers, Travel Management Companies, Fin Techs to provide innovative solutions to our mutual Clients


  • Maintain an accurate and updated pipeline of all prospects and adopt good sales discipline
  • Increase a customer's lifetime value through upselling and cross-selling
  • Manage the contract renewal process from pre-RFP analysis, RFP response, presentation, pricing strategy, negotiation, and deal closure

Development Value:

  • Opportunity to develop relationship building and influencing skills across a diverse portfolio of Companies (both geographically and across industry sectors)
  • Build an excellent network across the commercial cards industry and within the Transaction Services division of the Bank

Your Background

  • Degree in Banking or equivalent with relevant experience.
  • Knowledge of cards solutions and how they drive processes efficiencies, improve cash flow, and deliver working capital benefits
  • Expand knowledge of the end-to-end procurement process within a large organisation and the various solutions that Citi can provide, beyond cards
  • Advanced Commercial Card product knowledge
  • Client facing experience and ability to develop relationships at all levels
  • Proven track record working in a global sales environment
  • Market and Industry awareness
  • A history of achieving sales target
  • Ability to communicate effectively at all levels
  • Disciplined and able to meet timelines for multiple projects simultaneously
  • Energetic with an innovative approach to problem solving
  • Strong teamwork approach

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

EA Licence: 08C5248