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Project / Training Coordinator (Japan Market)

Job Title: Project / Training Coordinator (Japan Market)
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 238912_1630669754
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: September 03, 2021 20:21

Job Description

Project / Training Coordinator (Japan Market)

  • 6 months contract with extension
  • Work from home until further notice or Suntec
Our Client
  • Our client is one of the leading IT enterprise cloud computing company
  • Ranked as Fortune "100 Best Companies to work for"

The Opportunity

  • Acts as the first point of contact for the Global Services team- initiating and responding to communications from customers, partners, and Tableau internal teams.
  • Ensures successful close out of training and certification orders and works with operations and sales to ensure all opportunities are closed in a timely manner
  • Independently manages internal and external customer issues to resolution or escalate to the appropriate parties when necessary
  • Processes customer training and consulting engagements in collaboration with our Customer Services, Finance, Sales and Operations teams
  • Manages regions specific resourcing tasks by managing relationships with instructors and assigning them to projects
  • Works with our training facility providers, operations and the delivery teams to schedule, maintain, and process classroom registration training courses
  • Communicates with services partners to ensure that they have what they need to be successful, including but not limited to facility locations, virtual delivery details, materials, and customer information
  • Assists sales by providing informational content regarding educational offerings to customers and recommend offerings to meet customer needs
  • Creates and manages clean records, including but not limited to services queue tickets, sales opportunities, recording communications, and records of pending and resolved issues
  • Reviews contracts and invoicing for services engagements to ensure accuracy and proper delivery
  • Manages various month-end tie-out processes including but not limited to processing all open education product orders and related issue resolution

Your Background

  • 1 or more years of relevant experience
  • Fluency in Japanese as the role will be supporting Japan market
  • Service experience in a business environment
  • Experience with Professional Services, Training & Customer/Partner relationships preferred
  • Experience in the software industry and/or working in a sales environment is preferred, including an understanding of numbers and data concepts
  • Service-Minded: Dedication to customer service and success
  • Maintains composure in high-stress situations
  • Detail-oriented
  • Displays energy, enthusiasm, and creativity
  • Excellent written and oral communication skills
  • Proficient knowledge of MS Office

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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