Property Claims Specialist (12 months contract)

Location: Singapore
Job Type: Contract
Posted: 12 days ago
Contact: Gina Ng
Reference: 255894

We are looking for talented and experienced Property Security (Claims)/Liability case handling professionals to join our clilent APAC team and help provide exceptional customer support to our community.


Primary Function: The core work of the specialists is to provide excellent community support and seeking assistance from Cover protection programs such as Damage Protection, Liability Insurance and Experience Insurance.

  • Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
  • Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
  • Working closely with internal stakeholders to align on case strategy and effectively collaborate with and monitor third party claims administrators.
  • Maintaining high levels of confidentiality while performing investigations.
  • Achieving set metrics and KPI in relation to case work and quality

Secondary Function: Dedicated to project work, supporting senior specialists and leadership on the execution of Change Management and other initiatives.

  • Acting as a content advisor, and supports function on the execution of Change Management initiatives.


  • Language skills: Fluent English both verbal and written. Additional language is a plus.
  • 1-3 years of experience in Insurance Claims (ideally damage, liability, and fatalities) is a must and other insurance investigation or program management experience is a plus.
  • Customer service experience in the Hospitality industry ( Hotels/other) or e-commerce (Credit card company, Tech company customer support, Expedia and other travel platform etc)
  • Bachelor's Degree or equivalent.
  • Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays if needed.
  • Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. You are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
  • Excellent time management, negotiation and conflict resolution skills.
  • Ability to learn and adapt to new technologies.

Interested parties please click "Apply Now" or send your CV directly to Gina Ng (EA Reg no: R1110400) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.