We are looking for talented and experienced Property Security (Claims)/Liability case handling professionals to join our clilent APAC team and help provide exceptional customer support to our community.
Responsibilities
Primary Function: The core work of the specialists is to provide excellent community support and seeking assistance from Cover protection programs such as Damage Protection, Liability Insurance and Experience Insurance.
- Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
- Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
- Working closely with internal stakeholders to align on case strategy and effectively collaborate with and monitor third party claims administrators.
- Maintaining high levels of confidentiality while performing investigations.
- Achieving set metrics and KPI in relation to case work and quality
Secondary Function: Dedicated to project work, supporting senior specialists and leadership on the execution of Change Management and other initiatives.
- Acting as a content advisor, and supports function on the execution of Change Management initiatives.
Qualifications:
- Language skills: Fluent English both verbal and written. Additional language is a plus.
- 1-3 years of experience in Insurance Claims (ideally damage, liability, and fatalities) is a must and other insurance investigation or program management experience is a plus.
- Customer service experience in the Hospitality industry ( Hotels/other) or e-commerce (Credit card company, Tech company customer support, Expedia and other travel platform etc)
- Bachelor's Degree or equivalent.
- Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays if needed.
- Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. You are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
- Excellent time management, negotiation and conflict resolution skills.
- Ability to learn and adapt to new technologies.
Interested parties please click "Apply Now" or send your CV directly to Gina Ng (EA Reg no: R1110400) at gina.ng@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
