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Quality Operations Team

Job Title: Quality Operations Team
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 239076_1631865527
Contact Name: Hannah Ariffin
Contact Email: hannah.ariffin@peoplebank.asia
Job Published: September 17, 2021 15:58

Job Description

12 months contract

Central Singapore

Our Client

Well known social media company

The Opportunity

  • Manage vendors across APAC. Drive vendor accountability for meeting quality performance metrics by performing weekly qualitative and quantitative analyses of error trends whilst collaborating with peers supporting other vendors/ regions to aggregate, prioritize and report root cause analysis and targeted action plans.
  • Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines
  • Demonstrate Operational Excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our vendors and regions.
  • Launch/maintain quality programs/launch new vendor site for new processes and tools/products, collaborating with cross-functional and cross-regional teams
  • Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational metrics collaboratively with other stakeholders
  • Demonstrate Operational Excellence and focus on continuous improvement and maintain consistency across regions and vendors
  • Drive internal and external process improvements and quality programs, consulting with cross-functional and cross-regional teams to understand needs and pain points, and ensure internal tools and automation systems are fully leveraged. Proactively build long-term relationships with cross-functional teams to further the team's mission and priorities
  • Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals.
  • Facilitate meetings across levels and regions to drive progress against goals and objectives, and establishing clear next steps and owners and resolving blocks that impede progress
  • Develop detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects.
  • Travel overnight internationally when needed (<25%).

Your Background

  • 5+ years of proven program management or vendor/process excellence experience,
  • 4+ years experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI).
  • Able to work/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals
  • Experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences
  • Comfortable with a rapidly-changing environment with a goal-oriented approach

(Preferred)

  • 5+ years of experience initiating and driving complex projects to completion with minimal guidance.
  • Experience working in a technology company, vendor support and quality
  • Experience with complex process design, implementation and improvement

Lean/Six Sigma background in a Quality setting

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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