Job Description
The Resource Analyst is responsible for supporting several key functions that support the APAC Services Operations Business, namely: Partner Management, Project Office support, Subcontractor engagement and Invoice Processing, Systems and Process creation and support.
Key Responsibilities
- Support Partner Manager in daily activities.
- Timecard tracking and reporting for Subcontractors
- Processing monthly Partner billings statements
- Partner Invoice Reconciliation & Approvals
- Maintenance and data integrity of CRM application
- Coordination of administrative operational cadence
- Supports local and global management reporting as required
Document business processes and identify ways to improve same - Subject matter expert on internal PSA tool
- Supports on-boarding of new Services Subcontractors
- Create and publish weekly operations reports designed to deliver optimal management visibility
- Manages on-boarding of new contractors - Supplier Portal, PSE, Concur etc
- Manage/Creation of Partner PO's
- Subcontractor Work Order/Assignment & Budget creation, approval and distribution
- Maintain Subcontractor Audit Items
Required skills/experience - 3+ years in related environment a plus
- Excellent people management skills with the ability to multi-task in a dynamic and fast-paced environment
- Strong knowledge of spreadsheet, and word processing programs, which includes Microsoft Excel, PowerPoint, and Word application expertise
- Financial modelling and quantitative analysis experience a plus. Excellent Excel graphing and data analysis skills required
- Knowledge of Excel pivot tables or macros and advanced formulae a plus
- Ability to localise global programmes and effectively roll-out system and process changes on a regional level.
- Ability to clearly follow processes and procedures, and make decisions
- Extremely strong analytical skills with the ability to detect patterns and analyze disparate data
- Experience with a consulting firm and/or vendor management desired
- Experience with a major CRM and/or PSE tool is a plus
- Must have excellent organizational skills, detail oriented, and able to perform repetitive tasks with extremely high accuracy
- Experience of working closely with finance teams
- Understanding of contract execution lifecycle a plus
- Understanding of project management and software implementation lifecycle a plus
- Excellent written business communication and verbal presentation skills
- Ability to succeed in a collaborative, start-up paced environment
- Executive presence and high degree of professional maturity a must
- High technology field operations experience a plus
