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Senior Onsite Coordinator

Job Title: Senior Onsite Coordinator
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 186761_1532944700
Contact Name: Rachel Lee
Contact Email: rachel.lee@peoplebank.asia
Job Published: July 30, 2018 17:58

Job Description

Senior Onsite Coordinator

  • 12 months contract
  • Work with cutting edge technologies

Our Client

Leading management consulting, technology and professional service firm.

The Opportunity

Single location POC who is a senior coordinator leading operational planning and event management in-person, managing relationships and coordinating "white glove" program comms and escalations.

Key Responsibilities

  • Single point of contact for Learning Operations in a specific location and may be assigned to high-priority or "white-glove" stacks.
  • Provides leadership and direction in matters related to facility operations and scope/quality of services.
  • Plans and manages operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
  • Provides leadership, direction, development and employee supervision within the areas of responsibility.
  • Manages relations with client and internal leadership and stakeholders communicating with assigned high priority or "white glove" program facilitators, speakers, and/or participants with support of Coordinators as needed.
  • Designs and implements programs and processes to deliver performance improvements to continually support client's Learning Operations strategy, including participating in sharing best practices across teams/locations.
  • Oversees daily task load for coordination activities, ensuring quality and efficient delivery across a wide range of activities Coordinators execute such as workspace/meeting reservation and set-up, A/V support, catering, document services, floor operations support, space utilization management, stock and maintain appearance of classrooms, SWAG storage and setup, and/or other services.
  • Performs administrative duties according to location guidelines.
  • Conducts quality assurance checks to ensure service standards are being met.
  • Supports Coordinators with hosting and greeting/directing employees and/or tours for non-employees attending session, training facilitators and guest speakers, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
  • May engage with vendors to process large-scale duplicating projects including copying, collating, assembly and binding.
  • May assist with customer retrieval, return and/or destruction of documents, according to archival guideline.
  • Problem-solves by drawing on knowledge of other departments utilizing network of contacts.
  • Acts as a resource for questions from stakeholders and training participants.
  • Supports tracking attendance/completion quality assurance for in-person sessions as required.

Your Background

The ideal candidate should exhibit the following skills and experience:

Knowledge, Skills & Abilities

  • Able to manage cross-functional team relationships and serve as a single point of contact to handle questions and concerns with support of Onsite Coordinators as needed
  • Must be energetic and upbeat when engaging with new joiners during the Orientation sessions
  • Project management skills
  • Detail-oriented
  • Able to manage a team, as well as multiple activities simultaneously

Education & Basic Qualifications

  • Bachelor's Degree
  • 2-3 years project management, event planning, customer experience and execution
  • 1-2 years team management

Interested candidates can send their resume to Rachel.Lee@peoplebank.asia or apply online.