Service Delivery Manager-T Security

Job Title: Service Delivery Manager-T Security
Contract Type: Contract
Location: Singapore, Singapore
Salary: Negotiable
Reference: 172451_1499670267
Contact Name: Neha Sharma
Contact Email:
Job Published: July 10, 2017 15:04

Job Description

  • Act as the clients' main point of contact for all IT Security related matters and provide underlying services including indirect supervision to the security engineering team and security operations team.
  • To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
  • Define service level agreements (SLA) related to contracted services.
  • Ensure SLA is achieved and client expectations are met (or exceeded).
  • Ensure quality and services are performed to the agreed SLA.
  • Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
  • To provide reports to an agreed schedule (or on request), including management and account performance reports.
  • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
  • To build productive working relationships with clients and be the IT security services single-point-of-contact for the clients.
  • Ensure that appropriate IT service continuity plans exist to support the business and its continuity requirements.
  • Acts as the client's single point of contact on new requirements and/or project initiation; mobilize internal resources to develop solution options for the client's consideration.
  • Ensure that the agreed IT security initiatives are delivered as planned.
  • Drive continuous improvements.


  • Excellent communication and interpersonal skills
  • Excellent stakeholder management, influencing and planning skills
  • At least 5 years IT security working experience with solid record in IT security project delivery and/or IT security operations
  • Have experience in managing team size of 5-8 resources.
  • ITIL certified
  • Bachelor's degree or equivalent in computer science/IT or a related discipline
  • Attained IT Security qualifications such as CISSP

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