• Troubleshooting Hardware/Networking/Software related queries either through Phone or Email/Chat.
• He/she must adhere to the Troubleshooting process.
• He/she must escalate calls based on customers demand or on own judgment.
• Documentation of the case, reporting and trend analysis
• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
• Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of application within business environment.
• Acts as team member by providing information, analysis and recommendations in support of team efforts.
• Working Schedule: Monday-Friday (8AM-5:30PM, 9:30AM-7PM, 10:30-8PM)