Support analyst - Level 2

Job Title: Support analyst - Level 2
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 178791_1509935500
Contact Name: Purvi Vyas
Contact Email:
Job Published: November 06, 2017 10:31

Job Description

We are looking for Level 2 support analyst for one of the leading IT solutions provider.

Role is based in Singapore and due to mandate of the project, looking for Singaporeans only.

Job Requirements :
Experience : 5 to 8 Years
Benefits - Medical Insurance + the candidates will be eligible to get shift allowance based on the shift they support.
Primary Skills: Java /Oracle /Unix Shell scripting / ITIL
Secondary Skills: Monitoring tools, Automation tools

Key Responsibility:
-- Level 2 Support for multiple Java/Oracle based client facing applications (in-Office/On-Call)
-- Client/stake holder communication
-- Client/managment reporting
-- OnSite/Offshore coordination
-- Incident/problem managment
-- SLA managment
-- Drive Left shift, right shift, CSI and transfromation levers on application level
-- Excellant decision making and problem solving ability

Shift Timings - (Rotational Basis)

  • Morning Shift :7 AM to 4PM and
  • Afternoon Shift : 12 PM to 9PM