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Systems Monitoring Engineer

Job Title: Systems Monitoring Engineer
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 242348_1645442722
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: February 21, 2022 19:48

Job Description

Systems Monitoring Engineer

  • 12 months contract
  • Work location: WFH until further notice or CBD
  • 2 headcount available (1 will be working on normal business hours and 1 on shift schedule)
  • Shift requirement: 12 hours shift work during the dayshift (8am-8pm or 9am-9pm with a 2-week rotation). And when scheduled, would be required to work weekends and public holidays.

Our Client

  • Leading global digital payment company headquartered in US

The Opportunity

  • Participate/ facilitate in critical and major technical bridges or activities, leading and driving calls to resolution to meet group MTTR objectives.
  • Correlate critical alerts on monitoring platform with actual system outages.
  • Accurately and promptly assess/solicit the impact of a critical/major system/application outage.
  • Exercise sound judgment in determining priorities and enlisting support of others to prevent compromises to company's business or client service level agreements.
  • Monitors troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure.
  • Analyse monitoring results of business-critical infrastructure and services and provide recommendations to improve detection and resolution.
  • Follow documented operations processes and resolution/escalation procedures.
  • Resolve standard incidents promptly without escalation.
  • Track and update all incidents in the incident management system, ensuring that documentation is thorough,accurate and meets ticket quality standards.
  • Follow up on tickets assigned to the team to meet group objectives.
  • Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
  • Propose and participate in the implementation of process/procedure improvements to better the department and services provided.
  • Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.
  • Offer effective/sound recommendations to address repetitive issues.

Your Background

  • Minimum of 3 years of work experience or a bachelor's degree
  • Possess Information Technology Infrastructure Library (ITIL) Foundation Certificate.
  • Has an excellent understanding of Open Systems environment (Unix, Windows & Linux).
  • Has experience with monitoring tools or other ticket management tools.
  • Hands on experience or knowledge of analytics tool (Splunk, Grafana) would be an advantage.
  • Has 3 or more years operational experience, working in a level one or operational support environment.
  • Has excellent interpersonal, customer service skills and English communication skills, both verbal and written.
  • Able to effectively communicate at a staff level and senior management level.
  • Able to work on own initiative and independently.
  • Must be meticulous, highly motivated and portray a sound business ethic.
  • Must be able to work effectively and productively in a team and be collaborative with all other teams.
  • Must be able to multitask and prioritize work.
  • Must have an analytical mind - be able to analyse situations and offer solution to common problems.
  • Open to candidates with no experience but with technical knowledge

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.