Central Singapore
12 months contract
Our Client
IT Consultancy
The Opportunity
- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
- Provide trend analysis and root cause analysis on recurring incidents and defects
- Review and plan continuous improvements to ensure smooth running of the applications
- Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
- Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
- Build and update knowledge base from incident and problem tickets
- Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines
Your Background
- Strong troubleshooting skills and experience to resolve critical & complex incidents
- Excellent communication skills and ability to handle communication at different levels and diverse population
- In-depth knowledge of Tableau (and any other programming/scripting language background is preferred)
- Ability to handle multiple tasks simultaneously
- At least 2 years of experience in Tableau. Administration experience is good to have.
- Willingness to be trained as an administrator.
- Experience in working closely with clients providing required services
- Experience in maintaining and developing applications Top 3 Must have skills / Primary skills Tableau Administration Tableau Dashboard Development
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
