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Techforce Analyst - CIO Org II

Job Title: Techforce Analyst - CIO Org II
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 201584_1581993159
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: February 20, 2020 12:47

Job Description

Our Client

  • Our client is one of the leading enterprise cloud computing company
  • 12 months contract with possible extension
  • Work location: Suntec

The Opportunity

The role will provision laptops/desktops and mobile phones for Singapore and Hong Kong staff. Exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. Maintain in-depth knowledge of all desktop systems and technologies in use and act as an escalation point for the team.

  • Respond promptly to escalations for technical support.
  • Install, configure and troubleshoot hardware including: laptops, workstations and mobile devices.
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Manage repairs of asses with our vendors
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Drive quality and adherence to best practices within the team, including delegating low complexity work to the helpdesk

Your Background

The ideal candidate should possess the following skills and experience:

  • 1-3 years of relevant experience
  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
  • Some experience with desktop support in a mid to large size Enterprise.
  • Must be a go-getter who thrives on working in a fast-paced environment

Interested candidates please submit your CV to mayanne.ramos@peoplebank.asia or apply online.

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