Technical Project Manager

Location: Singapore
Job Type: Contract
Posted: 26 days ago
Contact: Meenakshi Sharma
Reference: 257863

This Role:

Technical Project Manager

  • 7 months contract, with an option to extend depending on business needs
  • Onsite work arrangement
  • Work location: Central

Our Client

  • Tech Giant, Social Media Platform

The Opportunity
The main function of a Technical Project Manager is to plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.
Primary responsibilities:

  • Customer facing request support, service desk customer platform, Ticketing system , work on multiple projects , documentation ,act as escalation for issues
  • Working with L1/L2 vendors as escalation/sit in requests .
  • Resolve technical issues , billing issues ,Supporting Workplace, Work accounts, Quest and Oculus for Business
  • Work on support requests (technical/billing - customer purchases/refunds, switching payment methods
  • You will be responsible mainly to work on backlog requests, Tickets
  • Manage backup, security and user help system.
  • Operating smaller budget projects.
  • Customer facing support requests
  • Working with cross functional teams on any upcoming projects
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Provide users with technical support across software, hardware and integrations.
  • Learn the Workplace product and our support tools.
  • Investigate technical issues and bugs which customers send us via cases.
  • Answer customers and create the right reproductions and tasks for engineering to fix problem.
  • Other associated customer support work

Your Background

  • Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
  • 1-3 years of relevant experience
  • PMI or PMP certification preferred.
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Basic knowledge of computer hardware and software.
  • Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
  • Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
  • Basic knowledge of computer software such as Javascript,HTML, JSON, RestAPIs, etc.
  • Basic understanding on internet technologies and how mobile technologies work

Interested parties please click "Apply Now" or send your CV directly to Meenakshi Sharma (EA Reg no: R1545911) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.